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Terms & Conditions

PURCHASE AND USE TERMS AND CONDITIONS

 

Purchaser (“You”) agree to use all purchased products safely, according to all directions and warnings provided by Opal Road, and according to any and all specifications and directions of manufacturer.

Opal Road sells its merchandise only to individuals who can legally purchase and own such items in the particular jurisdiction where they reside. 

FURTHERMORE, BY PURCHASING AND USING THIS PRODUCT, YOU SHALL AND DO HEREBY AGREE TO INDEMNIFY AND HOLD OPAL ROAD FREE AND HARMLESS FROM ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, FROM ANY THIRD-PARTY CLAIMS FOR DAMAGES AGAINST THEIR PROPERTY, AND FROM ANY LIABILITY WHATSOEVER ARISING OUT OF THE APPLICATION OR USE OF ANY PRODUCT. FURTHERMORE, OPAL ROAD SHALL NOT BE RESPONSIBLE FOR ANY DAMAGE THAT MAY OCCUR DUE TO MISUSE OF ITS PRODUCTS OR RELATED DIRECTLY OR INDIRECTLY WITH CANDLE BURNING. PLEASE READ THE DIRECTIONS FOR USE CAREFULLY. THESE ARE FOUND ON THE BOTTOM OF YOUR CANDLE.

  

RETURN POLICY

 In the event you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange or refund. All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition.

Return Process:

To return an item, please email us at: orders@opalroadhome.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, print out your return label, affix to the original shipping box, and bring your product to a UPS drop-off location.  

Refunds:

 After receiving your return and inspecting the condition of your item, and after our approval of the requested refund, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

For defective or damaged products, please contact us at orders@opalroadhome.com or call us at 949-423-6487 to arrange a refund or exchange.  

     

Questions?

If you have any questions concerning our return policy, please contact us at:

contact@opalroadhome.com

 

Thank you for your purchase!